CUSTOMER SERVICE REPRESENTATIVES IN ENGLISH

Job Summary

• Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department.

Responsibilities nad Duties

• Manages large quantities of inbound/outbound calls in a timely manner.
• Inputs new claims into claims system that are reported via telephone and online reporting.
• Identifies callers’ needs, clarifies information, researches every issue, and resolves call if appropriate.
• Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards.
• Provides excellent customer service to insureds, claimants, attorneys, and other callers.
• Responsible for appropriately handling the claims department e-mail.
• Assists claims management with various tasks and projects.
• Responsible for appropriately handling the claims document queues.
• Ensures current and complete documentation of claim notes.
• Assists and backs up other customer service representatives as needed.
• Meets personal/team qualitative and quantitative targets.
• Appropriately handles all inbound mail received.
• Performs other related duties as assigned by management.

Qualifications

• Strong phone and verbal communication skills
• Excellent active listening skills
• Customer focus and adaptability to different personality types
• Ability to work well within a team
• Bilingual preferred
• Prior auto insurance experience preferred
• High school diploma, or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office, efficient typist.
• Able to work set schedule M-F or Tue-Sat

Benefits

• Full-time position
• Steady work hours
• Long-term positions
• Competitive salary
• Paid holidays

We are looking for a team player who is passionate about providing excellent customer service. If you are a strong communicator with excellent phone and verbal skills, we encourage you to apply for this position.