Regional Facility Manager-Peru Jones Lang LaSalle – Lima , Lima

POSITION GOALS

Responsible for leading the delivery of the defined scope of work the client in Chile, Peru and Colombia.  In this capacity there are 6 major activities for which they are accountable:

People Management – develop and sustain a high quality well motivated team

Client Management – ensure that on site Clients expectations are met

Contracts Management – ensure that all contracts are professionally delivered

Finance Management – ensure that the site’s financial operations are meeting targets and control requirements

Health and Safety Management – ensuring the provision of a safe working environment

Site Operations Management – implementing Industry Best Practice operations

DUTIES & RESPONSIBILITIES

People Management

·       Provide leadership for site Facility Management (FM) team

·       Mentor & enable training & development of team members

·       Identify and fill staffing needs

·       Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

·       Strive to “delight” the Client in all aspects of  service delivery

·       Interact on a regular basis with the appropriate client and on site client personnel to discuss ongoing service delivery and forward planning

·       Contracts Management

·       Ensure that all contracts at the site are delivering the required service at the correct cost

·       Work with Local, Regional and Global Purchasing to implement Regional/Global sourcing strategies

Site Operations Management

·       Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures

·       Report critical & key performance measurements & achieve targets

·       Ensure that Account Management is informed immediately of any Critical Performance incidents on site

·       Complete all required audits and CSA’S and achieve targets

·       Provide appropriate monthly/quarterly/annual reporting and management reports as required

·       Maintain sound management relationships with any third party tenants &/or property owners as appropriate.

·       Provide a responsive and pro-active service via seamless interface with all involved parties 

·       Understand all aspects of any lease/licences that may impact the operation of the property.

·       Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.

·       Act as single point of contact for the management of any projects on site

Health and Safety Management

·       Ensure that the site meets all legal and Client required H&S regulations

·       Ensure that all JLLstaff are working in compliance with HS&E regulations

Finance Management

·       Ensure that the site meets all financial targets and control requirements

·       Provide standard  monthly/quarterly/annual reporting and management reports as required

KEY PERFORMANCE

MEASURES  

Staff Satisfaction Survey

·       KPIs/Master Agreement Reporting requirements

·       CSA/Audit scores

·       Implementation of Best Practice

·       Agreed cost savings initiatives

·       Budgets/forecast accuracy

·       H&S Audits

·       Client Surveys (as defined in Master Agreement)

·       Contracts SLA’S

·       Operations audits

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIES        

Academic/Experience

·       Engineering knowledge (Industrial, Civil or Mechanical)

·       English skills (Advanced)

·       Computer basics (Windows and Office packages)

·       5 years experience in FM or related activities.

·       Skills

·       A professional who feels empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.

·       A passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities.

·       A role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.

·       An innovative problem-solver who focuses on continuous improvement and delighting the customer.

·       A proactive, empathetic leader who brings a positive attitude to the workplace each day.

·       A change agent who lives JLL’s core values, including: ethics, teamwork and excellence