RESPONSIBILITIES
Sales Role:

• Assist sales team with developing a culture & confidence in selling flights with tours
• Grow air attachment for groups through active sales support with private group teams
• Monitor daily, monthly reporting with all stakeholders, (local, HQ) to ensure targets are achieved
• Point of contact for the local office in G Air matters, (marketing, booking engine)
• Main local contact for airlines in region representing HQ G Air management on airline issues/matters as required
• Possible participation in sales trade shows & company meetings outside of working hours
• Training/support/assist Sales team for travel agents AIR sales/growth including booking engine 

Support Role:

• Support & develop initiatives that focus on and lead to growing air attachment with tours sold in the region
• Support local sales team with Internal Booking engine (ODY), communication with HQ on local issues and feedback
• Provide scheduled formalized updates and communicate issues to all stakeholders, (local & HQ)
• Coordinate with global support the actioning of all air services and support, (last minute ticketing, exchanges/re-issues, schedule changes, etc.) 
• Review and action in coordination with global support assigned email inboxes 
• Ensure proactive follow up with airlines on special authorizations & problem file resolutionSupport and assist air operations team with COG’s flights as required 
• Ensure real time support for local sales office team
• Ensure all tickets due are processed/issued daily from ticketing robot

General:

• Other duties or responsibilities as required
• Flexibility in working hours and work from home opportunities are available with this role
• Contribute actively to the company’s performance and culture by fully embracing G Adventures Core Values

REQUIREMENTS

• Minimum 1+ years experience with GDS, preferably Amadeus
• Amadeus/GDS expertise on PNR’s, Fares, all Ticketing options for (BSP & ARC)
• Amadeus/GDS knowledge on Ticket Exchanges/Re-issues/Refunds
• Preference given to those with knowledge of Amadeus systems & products
• Ticketing Back Office System (BOS) experience and knowledge an asset
• Air accounting (BOS) experience an asset, (ie: Travcom, Global Matrix, Trams, Unit4, etc)
• Minimum 1-year experience in customer service & Travel Sales environment
• Experience, enthusiasm and passion in regards to selling flights 
• Strong English, written and verbal communication skills
• Able to work in both Mac and PC environment
• Customer Service focused, both internal and external 
• Experience working in any Travel Software is an asset
• Passion to contribute to fast growing area of the business
• Self-motivator and able and willing to communicate up
• Strong Social media skills and asset
• Ability to multi task and prioritize tasks and duties
• Excellent organizational skills and attention to detail
• Ability to work individually and with teams
• Self-starter mentality who is goal oriented
• Must be able to work legally in Peru